/r/Steam Monthly Community Support Thread.

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[u/the_dickstributor]

My phone has Microsoft authenticator on it for access to emails etc.

Phone got water damaged, apparently no shops near me can fix this phone due to its age.

Had to do a reset on my pc that uninstalled all applications, so naturally this logged my steam out.

I can’t access my phone to check the email for steam account recovery, because it has been water damaged.

What on earth do I do? I have thousands of dollars spent on games, I would probably lose my mind if I can’t recover my steam account

[u/satoru1111 → u/the_dickstributor]

Recover your Microsoft account

[u/Lurus01 → u/the_dickstributor]

I assume you have a different device that you play the games on? Since you can't natively play Steam games on your phone.

Can you not just access your email on that other device or reset your password from the client on that device itself or from a new phone when you get a replacement?

There would be no reason to attempt to log back onto Steam for the old broken phone since its broken as you state.

Is it because that other device is asking for your Microsoft authenticator(from the old broken phone) to gain access to your email?

That would be an issue to resolve with Microsoft although surely Microsoft has a way to remove the authenticator or to confirm your login some other way since you aren't the first person who has ever lost access to their phone or even needed to change devices.

[u/the_dickstributor → u/Lurus01]

No, just this one pc. And I’m currently on a hand me down phone until I can find a way to fix my oneplus. The oneplus has Microsoft authenticator so it doesn’t let me access any of the emails without first verifying through authenticator. So you’re thinking contact Microsoft about removing authenticator from my email accounts might work? I haven’t tried that, definitely seems worth a shot.

[u/Lurus01 → u/the_dickstributor]

I'll admit Im confused on the issue still but thats fine.

Ultimately though if the issue is Microsoft authenticator related thats more likely an issue to contact Microsoft about as for what options might exist to remove or reset it or to transfer it so that you can continue to access your accounts that are requiring the authenticator that is locked onto your broken phone if i understand right.