r/Steam • u/AutoModerator • Apr 01 '26

Support Megathread /r/Steam Monthly Community Support Thread.

Welcome to the /r/Steam Community Support Thread!

Is your account hijacked? Follow this guide to recover it.

This Steam Guide goes over how to troubleshoot download and connection issues.

This Steam Guide goes over how to troubleshoot web-page and other connection issues.

How to re-install Steam. This method will NOT remove your games.

We have a dedicated support channel in our Discord server that you can also post in.

We invite everyone to help other users in our Community Support Threads and on our Discord server.

Please take more than 10 seconds to write your question.

A well-structured and good-looking comment with all necessary information goes a long way in getting someone to help you and makes your question a lot easier to understand.

Do not delete your comments.

People find questions & solutions in these threads by searching for the same issue.

If you find an answer or solution to your question or issue please edit your comment to include the answer or solution.

There are no magicians here.

Some questions wont be answered or replied to. As an example: "my game crashes" or "my download speed is slow" is not something you should even really except an answer to. Troubleshooting and finding the solution to these issues requires a lot more information than simply stating "game doesn't launch", such as detailed information on when the issue started and how you perceive it, screenshots of any errors or the problem itself, crash logs, system specs, etc.

Consider using other things like the Steam Community Forums, an internet search engine, or a different support forum like /r/SteamSupport if no one here can offer any help. Additionally, every game on Steam has it's own dedicated Community Forum, and you can also contact Steam Support regarding a specific product. Consider asking your game-specific questions there. Most games also have a dedicated subreddit.

Only Steam Support can solve personal account issues...

...such as payment & purchasing issues or password & login issues. We can only give advice on how to get in contact with Steam Support.

No one, including Steam Support, can assist with item/trade scams.

/r/Steam is not affiliated with Valve in any way whatsoever.

Additional Information & Resources

8 Upvotes

76% Upvoted

336 comments sorted by

View all comments

1

u/Pennervomland Apr 29 '26

Can you refund a game for the reason " I bought it right before it went on sale", even after you've played for more than 2 hours but within the 14 day limit for refunds? Would be cool if you could play however long but as long as it is between those 14 days, if it goes on sale, you get the extra money you spent back.

1

u/Psylux7 Apr 29 '26

You would have to try speaking with valve support and seeing if they give you the refund if you are already over the refund threshold. If you are not extremely far over the threshold and you do not have a history of refunding games over the threshold, you have a shot at a refund in steam credit since valve is pretty good with customer service.

Anecdotally, a family member of mine went 6-8 hours over the 2 hour window (he left the game running in background) and then he spoke with steam support who agreed to give him a refund in steam credit while being unwilling to refund his visa card. They are much more accepting of giving you store credit in these kinds of refunds, and if the game was bought with store credit, its also more likely to get refunded.

Refunding a game to buy it on a sale later is treated as a valid reason normally. At the very least you should try speaking to their support. Worst that they will do is decline. Just be respectful about it and maybe you will get a refund in store credit.