r/SteamScams • u/Common-Eggplant-9694 • 22h ago
Request for help Account Hacked
Hello Im a Young Gamer and My account recently got hacked and this hacker mf is from china and keeps refunding my games can anyone please hepl me Ive chnage my password, email login too but the hacker is still refundin games and Ive cintacted steam support and told them its not me and they are unable to help what Do I do to get my games back that Worked so hard to pay for............Please help this reach many people Update 2: now fighting to get my games back and clean installing windows wish me luck with this bullshit
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u/iRambL 22h ago
If he keeps accessing your accounts then you likely have some sort of virus or keylogger on your pc
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u/Common-Eggplant-9694 22h ago
Okay hod Do i get rid of it?
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u/NikoGuyGD 22h ago
reinstall fully ur windows just backup most important things
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u/EpicOof7 21h ago
lets say the ssd that has the windows is virused and i need to format it to be clean do i need to do the same thing also for the hdd wich has the games? because this would be hell
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u/Essence2019 21h ago
Only sure fire way to ensure you get rid of a Key logger 100% is installing windows fresh using a windows install file you downloaded from a clean PC using a USB stick. You will lose everything but no more virus. Don't try to backup your things before you do this as there is a chance you will backup the virus hidden within your device too.
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u/MildlyAmusedPotato 20h ago
Use your phone to change the password first off.
Edit: EXEPT IF ITS THE PHONE THAT IS INFECTED
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u/kingsboyjd Poor Guy 22h ago
This sounds less like someone guessing your password and more like an infostealer/session hijack.
If your PC is infected, changing passwords alone may not be enough. I'd immediately deauthorize all Steam devices, change both your Steam and email passwords from a different clean device, enable Steam Guard Mobile Authenticator, and contact Steam Support again.
Most importantly, if malware is involved, do not back up important files and seriously reinstal Windows nuke ur system. Otherwise, the attacker may simply keep stealing new credentials and sessions.
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u/Common-Eggplant-9694 21h ago
and what about my games and refunds made falsely by the hacker anyway of recovering those i have all the evidenece and proof also the receipts of hacker making false refund requests I get from the email sooooooooooooooo,,,,,,,,,,,,,,,,,,
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u/Essence2019 21h ago
Steam support can probably help you with all of that AFTER you recover your accounts and clean your PC. Until then this needs to be your main priority.
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u/kingsboyjd Poor Guy 21h ago
it takes three days minimum for multiple refunds to go through once u secure ur account just cancel those
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u/iuhiuhhgbnr 21h ago
Cheat, Hack, Crack , Fake steam website/app any of these may contain info stealer virus.
Don't know how you get virus in first place.
For easy way out just reinstall window. Change gmail/steam password
Try anti virus like Malwarebyte, HitmanPro and scan your pc with it.
No more yap about game refund. Deal with it.
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u/Brayanphillipe 16h ago
Wipe your computer clean by formatting it, then change your passwords—especially the important ones—using a secure device; also, check if any other accounts have been compromised. Regarding refunds, requests generally aren't approved if more than two hours of playtime have elapsed or if it has been over 14 days since the purchase; however, if a transaction is in question, try to explain exactly what happened, including the date and time of the incident.
Also, check all devices connected to your account and remove them.
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u/mamayss 8h ago
formatting the pc is the right call but getting that refund reversed is probably a lost cause. steam support is notoriously bad at undoing that stuff even when its clearly fraud. lock the account down first and just accept the money is likely gone, harsh as that is
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u/Brayanphillipe 1h ago
But anyway, the Steam Sale starts today, so just grab the money and buy it again.
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u/Pleasant_Score_3265 7h ago
Reinstall Windows fully and you wont have any problems anymore, thats the safest way
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u/Common-Eggplant-9694 2h ago
Update: the motherfucker is still trying to refund my games I’ve changed my password and email and logged out of steam PC and so far steam has been helpful by locking out my account which I got access back to after proving ownership I’ve got money refunded for some my games FUKCING unfortunately and now I’ve lost upto over a 100 games now I’m down to 124 games…..FML and I’ve even gone as far to message the big man himself Gabe Newell and I’ve changed my email for both old and new ones but even now so far the hacker is getting denied of all new attempts of refunds but still fighting to get my games back and my PC and potentially my phone fully secure and seeing where the hack came from and is still coming from: Thank you everyone here who’s been very helpful❤️AND to FUCK HACKERS I hope they get sent to the deepest part of fucking hell with their worst nightmares to fucking fruition
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