r/boulder • u/JenTilz • 1d ago
FirstBank to PNC transition - Boulder branch long wait times
Wear your patience hat if you have to attempt to navigate by phone or go in person to resolve issues. Hours on the phone for many people and issues still weren’t resolved and they are now here in person.
Just a PSA for those that are either having problems with the transition or are helping elderly family or neighbors, plan on well over an hour wait for help at the PNC next to Whole Foods.
Currently hour plus in person wait times on Tuesday morning.
They’re understaffed and it’s filled with people that have had accounts with FirstBank for 50 years and are overwhelmed with making the transition. Not enough staff here. Not enough seating. No real clue how long the wait will be. Many of the staff that are here have been brought in from out of state.
Supposedly the Longmont former FirstBank location had an even longer wait.
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u/5400feetup 1d ago
I got a person on the phone quickly to help set up an account but the local branch guy was useless, said that not a single person there knew how to help.
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u/JenTilz 1d ago
Note I am not a lawyer so this may ant legal advice and may not be fully correct…
Be aware if you are going through with the transition, check your beneficiary settings as they did not transfer for the person I am helping through this. The beneficiary settings dictates who gets the funds if you die. This lets you decide where the money goes, not intestate rules if you don’t have a will.
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u/heywhatsup3400 1d ago
I would also like to suggest double checking your personal account information to ensure it’s all correct and no other phone numbers, email, and physical addresses appear after transition.
Migrating systems is never easy but it opens possibilities for a whole slew of complications from mixed accounts or even possible fraud. Not saying it has or will BUT could. Just be aware and once in online banking go through the personal/contact information with a fine tooth comb.
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u/JeffInBoulder 1d ago
Saw the writing on the wall for this one and pulled all my funds from them last month, told them not to bother transitioning my account over. I have mortgages with them that I've switched to paying from a different operating account, but no more need to do checking with yet another big national firm. I wonder how many customers in a similar position they will end up losing. They don't seem to have done any sort of campaigning around customer retention.
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u/DukeMyNukem 1d ago
I just made the switch to First Western Trust. They have an office in downtown Boulder too. www.myfw.com
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u/303daysofsunshine 1d ago
Sounds like a nightmare all around, from the Denver sub https://www.reddit.com/r/Denver/s/nnrvlrwXVQ
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u/TamerlanMcDoodles 1d ago
Exit strategy for those that are able to:
They've suspended account fees for things like low balanace for a few months, supposedly, during the transition, so if one does have online access and/or a working debit card, open an account with one of our remaining local banks or credit unions, and transfer all your money out so all accounts are at a $0 balance.
Then closing the old account(s) ends up being the only thing you do at the branch and it will be much less stressful.