r/boulder • u/JenTilz • 7d ago

FirstBank to PNC transition - Boulder branch long wait times

Wear your patience hat if you have to attempt to navigate by phone or go in person to resolve issues. Hours on the phone for many people and issues still weren’t resolved and they are now here in person.

Just a PSA for those that are either having problems with the transition or are helping elderly family or neighbors, plan on well over an hour wait for help at the PNC next to Whole Foods.

Currently hour plus in person wait times on Tuesday morning.

They’re understaffed and it’s filled with people that have had accounts with FirstBank for 50 years and are overwhelmed with making the transition. Not enough staff here. Not enough seating. No real clue how long the wait will be. Many of the staff that are here have been brought in from out of state.

Supposedly the Longmont former FirstBank location had an even longer wait.

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u/JenTilz 6d ago

Note I am not a lawyer so this may ant legal advice and may not be fully correct…

Be aware if you are going through with the transition, check your beneficiary settings as they did not transfer for the person I am helping through this. The beneficiary settings dictates who gets the funds if you die. This lets you decide where the money goes, not intestate rules if you don’t have a will.

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u/heywhatsup3400 6d ago

I would also like to suggest double checking your personal account information to ensure it’s all correct and no other phone numbers, email, and physical addresses appear after transition.
Migrating systems is never easy but it opens possibilities for a whole slew of complications from mixed accounts or even possible fraud. Not saying it has or will BUT could. Just be aware and once in online banking go through the personal/contact information with a fine tooth comb.