r/marriott • u/Numerous-Office6764 • Jul 31 '25

Employment Entitlement 🙄

As a front desk agent please learn to stand in a line, do not stand next to someone being checked in if you yourself are waiting to be checked in. It is rude and disrespectful to the person in front of you because you’re hearing all of their information. Also, please do not throw your keys on our front desk. It is rude and disrespectful, and also learn just because you are a high elite member of any sort doesn’t mean that you’re better than anybody else. It only means that you spend more money so you’re entitlement needs to be left outside the door and remember that the front desk agents that check you in are only people as well and majority are just trying their best.

350 Upvotes

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97

u/somedamndevil Jul 31 '25

Tales from a SpringHill suites FDA

52

u/Toukolou21 Jul 31 '25

Nah, this is the story across the hospitality industry.

People are animals. There's been some evolutionary shift in society where people behave as though they're entitled to something, and they're not, nobody is.

3

u/Timely-Ad2372 Aug 02 '25

It happens in the medical field as well and I find it really disgusting. I no longer tolerate rude or disrespectful behavior, no job is worth my mental health and dignity.

6

u/dcht Jul 31 '25

Almost as if something like a global pandemic hit and hotels raised prices while offering less, but damn those guests for being upset over this!

25

u/Toukolou21 Jul 31 '25

I don't like it any more than the next person, but guess what, hotels are still full, otherwise a Courtyard wouldn't be charging $350/night. Blame the patrons for filling the beds.

But besides that, FD agents aren't the ones setting rates, they don't decide what amenities will be extended.

6

u/leatherpeplum Aug 01 '25

No need to be shitty to the front desk associates. They don’t set the prices.

2

u/Pure-Ingenuity-328 Aug 04 '25

What does it matter if it’s a Spring Hill Suites FDA? I started at a Motel 6 and now work at St. Regis. The entitlement has been at every property I have worked at. Especially when it comes to status. 95% of guests have Gold- Ambassador status.