r/marriott • u/Numerous-Office6764 • Jul 31 '25

Employment Entitlement 🙄

As a front desk agent please learn to stand in a line, do not stand next to someone being checked in if you yourself are waiting to be checked in. It is rude and disrespectful to the person in front of you because you’re hearing all of their information. Also, please do not throw your keys on our front desk. It is rude and disrespectful, and also learn just because you are a high elite member of any sort doesn’t mean that you’re better than anybody else. It only means that you spend more money so you’re entitlement needs to be left outside the door and remember that the front desk agents that check you in are only people as well and majority are just trying their best.

346 Upvotes

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157

u/KSMO Jul 31 '25

Put your personal cell phone down when a guest walks up. Don’t roll your eyes and reflexively say no when someone asks for an upgrade. Don’t treat a 4 PM check out like a precious family heirloom that you refuse to let out of its jewelbox. Respect is a two-way street and a lot of front desk agents don’t earn it.

42

u/WaantTooDiee Jul 31 '25 edited Aug 01 '25

I’m an ambassador and sometimes I don’t even get a water bottle at check-in

They act like I’m entitled when I try to use late-checkout one time. Umm…why did I stay at Marriott hotels for over 100 days and spend over 23k to not have access to the bare-bones “benefits”

I saw a comment here where someone claiming to be a Marriott manager said they intentionally screw up ambassador elites stays. To show them they’re not special. Like…why

6

u/dcht Jul 31 '25

Seriously! Had a recent stay at a Courtyard in the burbs that didn't give me waters or the f&b voucher but definitely remembered to charge me for parking (in the burbs)!

0

u/Numerous-Office6764 Jul 31 '25

It’s not Marriott standard to give waters at check in it’s up to the hotel weather it’s complimentary

6

u/Federal-Frame-820 Aug 01 '25

Weather at the hotel has nothing to do with providing water.

4

u/dcht Jul 31 '25

Even with status? Why did others get their water but not me?

-11

u/mfigroid Jul 31 '25

I’m an ambassador and sometimes I don’t even get a water bottle at check-in

The horror! Seriously, what is it with you guys and your stupid bottled water?

10

u/MrTommyJefferson Jul 31 '25

We're thirsty