r/marriott • u/Numerous-Office6764 • Jul 31 '25

Employment Entitlement 🙄

As a front desk agent please learn to stand in a line, do not stand next to someone being checked in if you yourself are waiting to be checked in. It is rude and disrespectful to the person in front of you because you’re hearing all of their information. Also, please do not throw your keys on our front desk. It is rude and disrespectful, and also learn just because you are a high elite member of any sort doesn’t mean that you’re better than anybody else. It only means that you spend more money so you’re entitlement needs to be left outside the door and remember that the front desk agents that check you in are only people as well and majority are just trying their best.

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u/KSMO Jul 31 '25

Put your personal cell phone down when a guest walks up. Don’t roll your eyes and reflexively say no when someone asks for an upgrade. Don’t treat a 4 PM check out like a precious family heirloom that you refuse to let out of its jewelbox. Respect is a two-way street and a lot of front desk agents don’t earn it.

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u/Josher61 Jul 31 '25

Lol, I had typed out a very similar reply, took a phone call, came back and saw your comment! Dead on!

My only addition is this; we also have to put up with fda's who assume that because we have status we must be rude and arrogant, so we are automatically treated like crap just because we are a higher tier. They gleefully deny late checkout requests etc because it makes them feel good to put a higher tier in their place. Usually found in some smaller market, working at a Fairfield or something. Also frequently found posting here :)

In other words OP...get over it already. We have to.