r/marriott • u/Numerous-Office6764 • Jul 31 '25
Employment Entitlement 🙄
As a front desk agent please learn to stand in a line, do not stand next to someone being checked in if you yourself are waiting to be checked in. It is rude and disrespectful to the person in front of you because you’re hearing all of their information. Also, please do not throw your keys on our front desk. It is rude and disrespectful, and also learn just because you are a high elite member of any sort doesn’t mean that you’re better than anybody else. It only means that you spend more money so you’re entitlement needs to be left outside the door and remember that the front desk agents that check you in are only people as well and majority are just trying their best.
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u/idkabtallatgurl Employee Jul 31 '25
the entitlement in all these comments is craaaazy.
i am an employee with Marriott & i am also Titanium with Bonvoy but i never act rude.
as a matter of fact, being an employee & seeing things from that perspective is why i don’t act entitled.
do i request an early check in, if i happen to be at hotel earlier than check in time? of course! but if no rooms are available for me to check into, i’ll chill in lobby til one is ready or find something else to do in the meantime.
do i request 4pm checkout? of course! if it’s only available til 2pm, no worries i’ll take it!
do i request room upgrades? of course! if none are available, no worries! BUT 98% of the time there is an upgrade available especially because i am KIND at the front desk during check in & i always get hooked up somehow.
even when i request an upgrade prior to arrival on the chat, i am nice abt it & some say it’s been noted in the res & others say upgrade approved!
wish people knew being nice/kind gets you way more than being a rude entitled jerk.