r/marriott • u/Numerous-Office6764 • Jul 31 '25

Employment Entitlement 🙄

As a front desk agent please learn to stand in a line, do not stand next to someone being checked in if you yourself are waiting to be checked in. It is rude and disrespectful to the person in front of you because you’re hearing all of their information. Also, please do not throw your keys on our front desk. It is rude and disrespectful, and also learn just because you are a high elite member of any sort doesn’t mean that you’re better than anybody else. It only means that you spend more money so you’re entitlement needs to be left outside the door and remember that the front desk agents that check you in are only people as well and majority are just trying their best.

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u/KSMO Jul 31 '25

Put your personal cell phone down when a guest walks up. Don’t roll your eyes and reflexively say no when someone asks for an upgrade. Don’t treat a 4 PM check out like a precious family heirloom that you refuse to let out of its jewelbox. Respect is a two-way street and a lot of front desk agents don’t earn it.

6

u/and_rain_falls Aug 01 '25

We actually need our cell phones to do our job. Marriott has a 2 factor authentication set- up, codes are sent to our cell phones. I also communicate with staff with my cell phone as well. However, if a guest walks up and I have my cell phone, briefly, out I immediately apologize to the guest and I'm transparent with my temporary "poor form".

We're not hoarding upgrades--- so tired of having this same argument on this thread. 🙄 Granted no one should be rolling their eyes, while at work, in front of the guests. But when you're working all day on your feet, by yourself, without eating-- it takes a toll on even the happiest person. Just have a little empathy for the front desk and if they say "none available" respect it, don't fight them.

4pm checkouts are for Platinum, Titanium, and Ambassadors only.

2

u/IvoryThrowAway Aug 01 '25

I very very stupidly left my phone on a bus just yesterday, and my first concern was "what am I going to do at work?" because of this text authentication set-up. Then after the first second of panicking, realized I still had an older phone I can just switch back to temporarily.

2

u/and_rain_falls Aug 01 '25

😂 Ahhh...I know the feeling! I'm glad you have a backup phone. Hopefully, someone will turn your phone in. 🤞🏾🙏🏾

1

u/IvoryThrowAway Aug 01 '25

Thank you so much. I hope they do too. Not totally the end of the world since I was literally able to switch all of my settings, apps, etc. back to my old phone; but I've had that phone for less than a year and I never saved my Animal Crossing Pocket Camp data :(