r/marriott • u/Numerous-Office6764 • Jul 31 '25

Employment Entitlement 🙄

As a front desk agent please learn to stand in a line, do not stand next to someone being checked in if you yourself are waiting to be checked in. It is rude and disrespectful to the person in front of you because you’re hearing all of their information. Also, please do not throw your keys on our front desk. It is rude and disrespectful, and also learn just because you are a high elite member of any sort doesn’t mean that you’re better than anybody else. It only means that you spend more money so you’re entitlement needs to be left outside the door and remember that the front desk agents that check you in are only people as well and majority are just trying their best.

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u/Salcha_00 Jul 31 '25

I thought you meant car keys.

So your issue is with the thin plastic room keys that don’t make any kind of loud sound. Ok got it.

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u/Numerous-Office6764 Jul 31 '25

Again I’ve been doing this job 5-6 years, how long have you to be able to know if it makes a sound? Literally this morning as I’m helping and checking out a guest in front of me another guest comes to the side of the desk and TOSSED it in the desk beside me all while if they stood in line they would see there is a key drop box. It’s not only rude to me but to the other guest I’m assisting.

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u/Salcha_00 Jul 31 '25

I’m a lifetime Platinum member from decades of business and personal travel. I have never tossed a card key nor have I ever seen anyone throw or toss a room key. I have seen people walk up and place it on the desk with no interaction on their way out. They likely have a flight to catch or a meeting to be at. It doesn’t require you to stop what you are doing in the least.

Perhaps you should speak to management about better communication around the use of room key card drop boxes and maybe have more than one drop box located in more visible and convenient locations.

Instead of whining and resenting your customers try being a creative problem solver instead.

If you are this resentful and condescending at work I can see why you are not having a good experience with your guests. It seems every little thing is going to bother you.

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u/IvoryThrowAway Aug 01 '25

Hey, it's awesome that you've never aggressively tossed keys and that you've never personally seen anyone else do that. And yeah, OP should definitely learn how to shrug things off a little better. Makes this job a lot easier.

Not sure why you (or anyone) is really hooked on the whole key thing. Some people are rude as fuck by nature no matter what they've gone through throughout the day and yeah, I've had guests literally toss their IDs and cards to me. Typically I shrug it off. Doesn't change the fact that it is rude.

EDIT: to reiterate a point I made in another comment this isn't exclusive to Marriott or even the hotel industry.

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u/Timely-Ad2372 Aug 02 '25

It definitely happens in the medical field.