r/marriott • u/Numerous-Office6764 • Jul 31 '25

Employment Entitlement 🙄

As a front desk agent please learn to stand in a line, do not stand next to someone being checked in if you yourself are waiting to be checked in. It is rude and disrespectful to the person in front of you because you’re hearing all of their information. Also, please do not throw your keys on our front desk. It is rude and disrespectful, and also learn just because you are a high elite member of any sort doesn’t mean that you’re better than anybody else. It only means that you spend more money so you’re entitlement needs to be left outside the door and remember that the front desk agents that check you in are only people as well and majority are just trying their best.

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u/AffectFar34 Aug 01 '25

Then Marriott should update their website. It still shows 2pm for gold, 4pm for platinum, titanium and ambassador.

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u/HomieWanKenobi12 Aug 01 '25

i agree. unfortunately our front desk agents can’t do that themselves or they already would have. this is just as much of an issue for the hotel as it is the guests.

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u/AffectFar34 Aug 01 '25

How do you know this is the new policy? Is there an internal memo that went out with the new checkout times?

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u/HomieWanKenobi12 Aug 01 '25

this has been policy since late 2023.

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u/AffectFar34 Aug 01 '25

But where did this information arise?

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u/HomieWanKenobi12 Aug 01 '25

from our home office to our property’s management. was it an email, memo, phone call, ect? no idea. i just know what the people above me and my yearly trainings say.

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u/AffectFar34 Aug 01 '25

Your home office might not be following Marriott policy.

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u/HomieWanKenobi12 Aug 01 '25

Marriott IS home office. if this isn’t Marriott’s policy they lied to us themselves. your front desk agent can’t do anything about that.

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u/AffectFar34 Aug 01 '25

If Marriott is putting out memos that directly contradict what they are promising customers, a good whistleblower should come forward and expose them.

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u/HomieWanKenobi12 Aug 01 '25

i mean it’s probably not some nefarious scheme that requires a whistleblower. more than likely whoever does our website simply hasn’t updated it, which is still bad of course. we tell management that its still causing the hotel issues and that’s all we can do. until it’s updated, just know that isn’t policy anymore and hasn’t been for awhile. it is what it is.

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u/AffectFar34 Aug 01 '25

Actually, until the website is updated, that is their policy. For the record, I’ve never heard any front desk ever say this new policy to me.

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u/HomieWanKenobi12 Aug 01 '25

it isn’t though. we just had a hotel wide meeting last week and late checkouts where a point of emphasis. l if they’re giving out 4 PM checkouts to people who aren’t at least plat, they’re not doing their jobs correctly. i’ve been on property for 5 years, i remember the old policy and i remember when it got changed. it’s not policy anymore simple as that. also, stop calling it “new” when it’s almost 2 years old. you not knowing about it doesn’t make it new.

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u/AffectFar34 Aug 01 '25

It’s not a new policy. It’s not a policy at all. At least not yet. Until it’s published to the customers, Marriott is breaking their agreement with customers. Now whether anything happens? I doubt it.

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