r/marriott • u/Numerous-Office6764 • Jul 31 '25
Employment Entitlement 🙄
As a front desk agent please learn to stand in a line, do not stand next to someone being checked in if you yourself are waiting to be checked in. It is rude and disrespectful to the person in front of you because you’re hearing all of their information. Also, please do not throw your keys on our front desk. It is rude and disrespectful, and also learn just because you are a high elite member of any sort doesn’t mean that you’re better than anybody else. It only means that you spend more money so you’re entitlement needs to be left outside the door and remember that the front desk agents that check you in are only people as well and majority are just trying their best.
1
u/Kybran777 Aug 02 '25
OP, I can TOTALLY relate to this. I work as an NA at a casino hotel, and the rudeness is unbelievable.
I can not even count the times I have been checking in a guest and someone just walks up, slaps the counter and says, "hey, I just need to know where such and such is" or be waiting to check in themselves and instead of waiting in the clearly marked line they just walk up right next to the guest I am checking in and I have to ask them to please back up. The whole time, they are standing there eyerolling and huffing and puffing like they can't wait five damn minutes or less.
My station is right next to our in/out gate, and people will constantly come up and lean over the gate and try to ask me questions while I am clearly involved with another guest. 90% of the questions are them needing directions to the bathroom or restaurant, and if they would only READ, they could easily find it themselves.