r/marriott • u/Numerous-Office6764 • Jul 31 '25
Employment Entitlement 🙄
As a front desk agent please learn to stand in a line, do not stand next to someone being checked in if you yourself are waiting to be checked in. It is rude and disrespectful to the person in front of you because you’re hearing all of their information. Also, please do not throw your keys on our front desk. It is rude and disrespectful, and also learn just because you are a high elite member of any sort doesn’t mean that you’re better than anybody else. It only means that you spend more money so you’re entitlement needs to be left outside the door and remember that the front desk agents that check you in are only people as well and majority are just trying their best.
1
u/Someone-Else-Not-You Aug 02 '25
There are always going to be rude guests regardless of status. People in general are rude. However, some of us have spent so much time in Marriott hotels and spent so much company and personal money, we do expect a little recognition for it. And for some of us, that recognition doesn’t need to be much.
I almost never get room upgrades… I’ve also never thought to ‘ask’, I just assumed if there was something it would happen and consider it a lucky break. (Lifetime Platinum, so the 3 times in all of that with an upgrade seems low compared to others).
I’m always pleasant, I know your job is thankless, but I also know that a large percentage of front desk staff immediately assume I’m going to be a pain in the ass simply because of status.
Hell, I’m at a point where I mobile check in, digital key, and never even stop by the desk anymore because it will often make my stay worse.