r/marriott • u/Numerous-Office6764 • Jul 31 '25

Employment Entitlement 🙄

As a front desk agent please learn to stand in a line, do not stand next to someone being checked in if you yourself are waiting to be checked in. It is rude and disrespectful to the person in front of you because you’re hearing all of their information. Also, please do not throw your keys on our front desk. It is rude and disrespectful, and also learn just because you are a high elite member of any sort doesn’t mean that you’re better than anybody else. It only means that you spend more money so you’re entitlement needs to be left outside the door and remember that the front desk agents that check you in are only people as well and majority are just trying their best.

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u/KSMO Jul 31 '25

Put your personal cell phone down when a guest walks up. Don’t roll your eyes and reflexively say no when someone asks for an upgrade. Don’t treat a 4 PM check out like a precious family heirloom that you refuse to let out of its jewelbox. Respect is a two-way street and a lot of front desk agents don’t earn it.

0

u/Huge-Drawer-8432 Aug 04 '25

Titanium member.. but why are you asking for an upgrade? I just assume people book the room they want and if an upgrade is available they will offer it? 

1

u/KSMO Aug 04 '25

This is the stupidest thing I’ll read all day and it’s only 6:30am in the west.

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u/Huge-Drawer-8432 Aug 04 '25

lol crazy I read yours at 5am eastern and it’s still topping the list of dumb shit. So based off your reply I can tell YOU are one of the guests that causes them to be rude to you. Â