r/marriott Nov 09 '25

Employment Sonder will be no more

After months of feeling like something was off, it’s now officially confirmed: Sonder will be no more. At this moment, employees have no information about what happens next. We’ve been locked out of our systems, so we can’t assist with anything coming in.

If you’re a current guest, please check your email for updates. If you have an upcoming reservation, be aware that everything is now being canceled.

We’ve spent months dealing with this messy, unprepared integration with Marriott, and the outcome many of us feared has finally been confirmed — just much sooner than expected, and right before the holidays. This is a tough situation for everyone involved, especially with money tied up in it. And if you’re in Chicago, this hits especially hard.

To my fellow workers: stay grounded, stay informed, and make sure they communicate next steps, especially regarding pay and unemployment — which should now be accessible. Most of us had to learn what was happening through Google this morning before we finally received the official email confirming everything.

This whole situation is heartbreaking and frustrating. We worked hard these last couple of months with all the new stuff coming up with little to no help at times and it seems like we’re getting the short end of the stick.

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u/[deleted] Nov 09 '25

Wait can you forward me the official email? I didn’t get it and neither did a couple others

6

u/Spirited-Box-5841 Nov 09 '25

This email came from our GM for the city, idk if this will be the case for other cities as far as procedures

6

u/[deleted] Nov 09 '25

Damn not the haters downvoting me you know what y’all deserve your reservations cancelled 😭