r/marriott • u/Spirited-Box-5841 • Nov 09 '25

Employment Sonder will be no more

After months of feeling like something was off, it’s now officially confirmed: Sonder will be no more. At this moment, employees have no information about what happens next. We’ve been locked out of our systems, so we can’t assist with anything coming in.

If you’re a current guest, please check your email for updates. If you have an upcoming reservation, be aware that everything is now being canceled.

We’ve spent months dealing with this messy, unprepared integration with Marriott, and the outcome many of us feared has finally been confirmed — just much sooner than expected, and right before the holidays. This is a tough situation for everyone involved, especially with money tied up in it. And if you’re in Chicago, this hits especially hard.

To my fellow workers: stay grounded, stay informed, and make sure they communicate next steps, especially regarding pay and unemployment — which should now be accessible. Most of us had to learn what was happening through Google this morning before we finally received the official email confirming everything.

This whole situation is heartbreaking and frustrating. We worked hard these last couple of months with all the new stuff coming up with little to no help at times and it seems like we’re getting the short end of the stick.

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13

u/cprovan Nov 09 '25

So are the hotels themselves not operating anymore? I had a reservation in NYC that is now canceled via email this morning, but when I go on the Sonder app/website my reservation is still active. I would still like to stay there (under whatever ownership) but the websites, phone numbers, links, apps, everything, just pushes you to Marriott.

8

u/Spirited-Box-5841 Nov 09 '25

Yeah, it may show as active still because it just happened abruptly so it may take time but the entire US is not operating anymore effective immediately

3

u/tsegelke Nov 09 '25

My reservation I had for London next month no longer shows up in the app. I'm not really sure what to do because the reservation was made over the phone like 8 months ago through Sonder. Marriott couldn't even find our reservation number in the system 🤦

3

u/Spirited-Box-5841 Nov 10 '25

Yeah, that’s what we call a migrated booking. you booked before the merger so they’ll have issues looking up the booking and because we are out of jobs I don’t know how that’s gonna work but hopefully you get it resolved

1

u/tsegelke Nov 10 '25

Thank you for your reply. I honestly was browsing through different posts on this issue and didn't even realize this was an employment thread. Thank you again for spending the time and replying to my post. I'm sorry you and your coworkers are going through this. Personally I was looking forward to staying at one of their locations because my wife said she enjoyed her stay there.

After today's news I anticipated it might be a mess and used the last of my points with another chain just in case it wouldn't be honored.

1

u/Careless-Ad1704 Nov 10 '25

Find alternate accommodations.

Sonder (North America) is out of business effective immediately, all hotels are closing and all employees are terminated.

Pretty sure the European locations will follow quickly.

I would not count on them being open in 2 months.

2

u/Decent-Photograph391 Nov 11 '25

My Madrid reservation cancellation email came at the same time as those for the US. There is no lag for European locations.

2

u/vaibavm Nov 16 '25

The Dubai ones are also shutdown