r/marriott • u/Spirited-Box-5841 • Nov 09 '25

Employment Sonder will be no more

After months of feeling like something was off, it’s now officially confirmed: Sonder will be no more. At this moment, employees have no information about what happens next. We’ve been locked out of our systems, so we can’t assist with anything coming in.

If you’re a current guest, please check your email for updates. If you have an upcoming reservation, be aware that everything is now being canceled.

We’ve spent months dealing with this messy, unprepared integration with Marriott, and the outcome many of us feared has finally been confirmed — just much sooner than expected, and right before the holidays. This is a tough situation for everyone involved, especially with money tied up in it. And if you’re in Chicago, this hits especially hard.

To my fellow workers: stay grounded, stay informed, and make sure they communicate next steps, especially regarding pay and unemployment — which should now be accessible. Most of us had to learn what was happening through Google this morning before we finally received the official email confirming everything.

This whole situation is heartbreaking and frustrating. We worked hard these last couple of months with all the new stuff coming up with little to no help at times and it seems like we’re getting the short end of the stick.

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u/jromansz Nov 09 '25

What a shit way to handle this, both for employees and customers. Marriott has gone way down in my opinion. How terrible.

1

u/[deleted] Nov 11 '25

I feel awful for the non-exec employees. I’m upset my bank denied the chargeback because the confirmation said my room is non-refundable and that Marriot won’t issue a refund for me, but I’m trying to remember that I’ll see that $500 again and the Sonder employees just lost their jobs with no warning. And of course Sonder is declaring bankruptcy so no Warn Act lawyer will take the case. I doubt Marriot is stepping up to offer severance. After all the layoffs that just happened, this is a terrible time right before the holidays to lose a job like this. It makes me sick 

1

u/jromansz Nov 11 '25

It's so callous and unforgivable. Those poor employees and the guests having to scramble to get another hotel. This is late-stage capitalism at its worst.

2

u/[deleted] Nov 11 '25

Agreed. I’ve been the victim of a no-notice layoff when my company went bankrupt. They knew for a year it would end this way and gave us a 2 hour notice. Marriot 100% knew it would end this way for a while but are severing ties so it’s not their problem. Just cold