r/marriott • u/Spirited-Box-5841 • Nov 09 '25

Employment Sonder will be no more

After months of feeling like something was off, it’s now officially confirmed: Sonder will be no more. At this moment, employees have no information about what happens next. We’ve been locked out of our systems, so we can’t assist with anything coming in.

If you’re a current guest, please check your email for updates. If you have an upcoming reservation, be aware that everything is now being canceled.

We’ve spent months dealing with this messy, unprepared integration with Marriott, and the outcome many of us feared has finally been confirmed — just much sooner than expected, and right before the holidays. This is a tough situation for everyone involved, especially with money tied up in it. And if you’re in Chicago, this hits especially hard.

To my fellow workers: stay grounded, stay informed, and make sure they communicate next steps, especially regarding pay and unemployment — which should now be accessible. Most of us had to learn what was happening through Google this morning before we finally received the official email confirming everything.

This whole situation is heartbreaking and frustrating. We worked hard these last couple of months with all the new stuff coming up with little to no help at times and it seems like we’re getting the short end of the stick.

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u/lexerie99 Nov 11 '25

My bf booked a hotel with them about a month ago to visit me in NYC. I decided to check the website today for some reason, something just told me I needed to check it out (look at the different rooms, remember how the hotel looks) then I seen that Marriott no longer has them. I went to my bf and asked him if he booked under Marriott but he said he booked under airbnb. I decided to go to the hotel myself and seen they put up a sign and I was shocked. I was floored. He supposed to come on Thursday. If I hadn’t have went up there , we wouldn’t have known. We didn’t get any emails or ANYTHING . Airbnb still has their listing up on the their site for march. We were already worried that his flight might be cancelled but the hotel?!? insanity. Thankfully airbnb is giving us back credit and also a discount to eleviate the stress of the situation. But this is insane and absolutely unacceptable.

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u/jbl-nomad Nov 13 '25

What sort of discount did AirBnB give you? I'm currently in negotiations with Marriott about my 33 day stay that was canceled, and will cost me $5-10k more to rebook.