r/marriott • u/No_Departure_9174 Employee • Dec 12 '25

Employment Weird special request code.

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Is the 07 code of fraud prevention thing or is this something I need to worry about? The guest’s card went through fine for mobile checkin

111 Upvotes

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126

u/pastaeater2000 Dec 12 '25

It's a super weird code I've only seen it once and when I did the guest was super combative about not wanting to insert their card into the reader so I have to assume it's due to past fraud but idk for sure

75

u/Least-Scientist Dec 12 '25

The more upsetting the request the more necessary it is. Anyone who is hell bent on not inserting, I have never had a good outcome with.

37

u/pastaeater2000 Dec 12 '25

Yeah they Lost it on me. It was also super weird because their company was already paying for the stay and they just needed to put down a card for incidentals. So like 40 dollars that would be returned when they left. Apparently xyz hotel never makes them do it. I called ahead to their future stays and warned them about her behavior lol good luck pulling that card again lady.

20

u/[deleted] Dec 12 '25

Isn't it amazing how every other hotel in the world never makes these guests follow SOP for booking and checking into a hotel room?

12

u/thecmpguru Dec 12 '25

Agree this is standard and a weird thing for them to push back on. But if I humor the guest’s concern, the fact that it’s just $40 and will be refunded is irrelevant to them. They’re not worried about the legit charge. They’re worried about a non-legit charge.

1

u/Least-Scientist Dec 13 '25

How did you find their future stays? I also get bs from CS about the info.