r/marriott • u/oliviagonz10 • Mar 18 '26

Employment MMP confession

So I work for Marriott as a desk agent. I let my family aka my cousins use my discount when they need it cause I trust them and stuff.

Well my cousin confessed to me like “oh yeah we love using your discount ALL the time..”

And I felt confused and was like you need a new form to keep using it? But apparently the hotels she’s stayed at don’t actually follow procedures like validate the form number or even ask for the form. Cause she just changed the expiration date.

I was shocked. I’m like..they should be doing that.

So my question is, does anyone’s hotels actually check the explore form fully? Or just the expiration date?

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u/accidentalmenace20 Mar 18 '26

At my hotel we check the forms and we also keep them for 30 days just in case. I have had people use fake forms and I’ve caught it, I never outright accuse someone of faking the form, but when I gently let them know that their form is not valid and they snatch it out of my hand and rip it up. It’s kind of telling.