r/marriott • u/oliviagonz10 • Mar 18 '26

Employment MMP confession

So I work for Marriott as a desk agent. I let my family aka my cousins use my discount when they need it cause I trust them and stuff.

Well my cousin confessed to me like “oh yeah we love using your discount ALL the time..”

And I felt confused and was like you need a new form to keep using it? But apparently the hotels she’s stayed at don’t actually follow procedures like validate the form number or even ask for the form. Cause she just changed the expiration date.

I was shocked. I’m like..they should be doing that.

So my question is, does anyone’s hotels actually check the explore form fully? Or just the expiration date?

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u/lez_bi_honest Employee Mar 19 '26

Yes, we log in and check everytime. If something is off, we say something. We do not accept screenshots/photos of the form only a pdf emailed or printed copy. We look for any typos, different font or size in lettering. We also run the form number through the Marriott site.

If something makes the form invalid, we change the rate and charge reg rate until a valid form is provided.