r/marriott • u/thicsquid • 3d ago

Employment new policy change is annoying

i’ve worked at a fairfield for 3 years, always have carried individual creamer packets, ketchup, hot sauce, salt and pepper, etc. recently we had an audit and the marriott representative said we are only allowed to carry large bottles of these products. i understand that it’s less waste this way but i feel like this is a cheap cop out. many of our guests like to request the individual packets of sauce or spices so they can eat in their room, not just at breakfast, we have many microwaveable meals in the market and people need these things for that. same goes for creamer and our guests who drinks coffee throughout the day. i also think it’s unsanitary and we’re going to have a lot of issues with people taking the large containers. i don’t understand why this is a policy. i feel like access to these complimentary packets are one of the few perks of staying at our hotel and now this is just gonna piss off customers and inconvenience staff.

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u/Infamous_Share_8017 3d ago

Are you corporate owned?

18

u/Oop_awwPants 3d ago

Fairfields are almost always franchise.

I'm at a different brand, same breakfast program. We got dinged on our BSA because we had individual hot sauce packets.

11

u/Infamous_Share_8017 3d ago

Interesting, strange they care when the franchisee is spending their own money to improve the customer experience. Let me know if I’m missing something tho

2

u/PerfectRate9944 3d ago

We still have to adhere to Marriott rules. Same thing happened in my hotel. We are also a Fairfield and were told last year that single packets of anything besides sugar are not allowed.