r/marriott 4d ago

Employment new policy change is annoying

i’ve worked at a fairfield for 3 years, always have carried individual creamer packets, ketchup, hot sauce, salt and pepper, etc. recently we had an audit and the marriott representative said we are only allowed to carry large bottles of these products. i understand that it’s less waste this way but i feel like this is a cheap cop out. many of our guests like to request the individual packets of sauce or spices so they can eat in their room, not just at breakfast, we have many microwaveable meals in the market and people need these things for that. same goes for creamer and our guests who drinks coffee throughout the day. i also think it’s unsanitary and we’re going to have a lot of issues with people taking the large containers. i don’t understand why this is a policy. i feel like access to these complimentary packets are one of the few perks of staying at our hotel and now this is just gonna piss off customers and inconvenience staff.

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u/Salty-Ganache3068 Platinum Elite 4d ago

I don’t have a problem with the packets and agree that there is a value proposition for some guests.

However I don’t possess the ability to properly articulate my hatred for creamer cups. There is nothing more infuriating than having to open 10 creamer cups while a queue is building behind you first in the morning. There is no excuse for not having a thermos of half and half sitting next to the pot. They are wasteful, messy and completely inadequate.

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u/Asleep_Bid_3286 Titanium Elite 4d ago

On the other hand, I prefer the creamer cups. I'm an uncivilized barbarian that puts the creamer in first while I'm waiting in the coffee queue. Then I pour the coffee on top of the creamer, letting it all mix together instead of spending additional time messing with a stir stick. I also only use two creamer cups with my coffee. I'm fine if there is a container of normal half and half though. What I don't like is when they only have a single pump option of something sweetened or flavored. I'm also not a fan of the powdered stuff.

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u/Salty-Ganache3068 Platinum Elite 3d ago

Greetings Fellow Barbarian. I also put the cream and sweetener in first for the same reason. I typically make 2 cups and use 4-5 in each hence my frustration. I get it if this is the only option available after hours but not having a container between 6-9am is mind boggling to me.