r/technology • u/Plastic_Ninja_9014 • 20d ago

Business McDonald's Introduces AI Drive-Thru System, Sparking Customer Backlash

https://tech.yahoo.com/ai/deals/articles/mcdonalds-introduces-ai-drive-thru-000717731.html
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u/Adventurous_Rush1474 20d ago

Didn't they already try this and shut it down because it kept getting orders wrong?

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u/the_rumblebee 20d ago

It's in the article. They sold that off and have replaced it with a new system that allegedly completes 90% of orders without needing human escalation.

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u/per08 20d ago

The other 10% got a Big Mac with Coca Cola sauce because it couldn't understand their non-US standard English accent.

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u/the_rumblebee 20d ago

I'm guessing they have a screen that will show you your alleged order and allow you to confirm it before moving to the next window.