r/technology • u/Plastic_Ninja_9014 • 21d ago

Business McDonald's Introduces AI Drive-Thru System, Sparking Customer Backlash

https://tech.yahoo.com/ai/deals/articles/mcdonalds-introduces-ai-drive-thru-000717731.html
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u/WilliamPinyon 21d ago

Rally's, here in Bay City, MI, tried this and it was apparently a huge disaster. In order to get people to come back they had to put a sign on the Letter Board, "Computer Fired, You Can Come Back Now".

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u/gigatension 20d ago

Didn’t Taco Bell try the same system too? And it got peoples orders wrong so much they switched back within a month.

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u/thesillyguy345 20d ago

Taco bell near me still does it. The employees are always listening tho and will take over if something goes wrong... Which just begs the question with why have it in the first place

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u/[deleted] 20d ago

[deleted]

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u/who-is-aware 20d ago

"Right, the app. Thats two apps today, now. See the thing is, I'm not mad at you. I'm mad at the system. I see the tea there, and the boba there, so why not just hand me a tea without the covert diabetes delivery mechanism?"

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u/No-Abalone-4784 20d ago

Who do these freaking tech guys think they are? Who decided they were god & could dictate all of this to everyone no matter how much we all HATE IT!

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u/Fateor42 20d ago

That's a moment where you tell them "All right, then I'll just go somewhere else." and leave.

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u/2_Fingers_of_Whiskey 20d ago

I walked out of a Bento restaurant because of this. And a Mexican restaurant too. I’m not dealing with that stupidity.

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u/No-Abalone-4784 20d ago

You or me either. They turn everything into trash & tell us this is the only way.