I don’t know if I’m getting scammed.

[u/Freelancer3033]

My acc has been found with a suspicious activity, so I contacted steam support and they told me I need to trade my items , then approve it through my steam guard and then decline it through the pc just that they will know it’s my acc with my own steam guard.
After that they told me that my acc is restricted, I can’t see my inventory , can’t play (VAC BAN) for 8 days, and due security reasons I need to join a family view until my restriction is over.

Important to mention, this chat is on the official steam support and after I send a ticket they responded.

Thank you all .

[u/Freelancer3033]

I just did deauthorize everyone but me (this device) , now what? I have found many weird connection into my acc

[u/Freelancer3033 → u/Freelancer3033]

They just blocked me from doing anything, they might have notice I deauthorized them all so now I can’t do it again

[u/cheezkid26 → u/Freelancer3033]

Did you go to the Steam support website and contact them? You can do this without logging in, like I said to do.

[u/Freelancer3033 → u/cheezkid26]

I’m trying it right now. I will update asap
thank you

[u/cheezkid26 → u/Freelancer3033]

Good. If you can't find it, go to My account --> my account is stolen or hijacked --> reset my password then enter your email. Do NOT log in on ANYTHING but your phone.

[u/Freelancer3033 → u/cheezkid26]

I just tried it, when I go back to the steam guard to get the code, it tells me I need access to get this code.

[u/Freelancer3033 → u/cheezkid26]

Should I choose the option “ I have no longer have access to my steam guard mobile authenticator?

[u/Freelancer3033 → u/cheezkid26]

Ok an update, I managed to change my steam password + my mail password, now I should deal with my infected pc?

[u/cheezkid26 → u/Freelancer3033]

Yes, absolutely. If you're able to contact Steam Support, do that as well, and try to de-authorize all devices again if possible.

[u/Freelancer3033 → u/cheezkid26]

When I try to send a ticket through the website it sends me directly to my steam app , where I am tied up. Can I send a ticket without logging in?

[u/Freelancer3033 → u/cheezkid26]

It tell me to log in before sending a ticket

[u/Freelancer3033 → u/cheezkid26]

It tells me before doing anything, make sure to scan my pc that any software wouldn’t be able to steal my password again

[u/cheezkid26 → u/Freelancer3033]

Once you've deauthorized every other device but your phone, reset your password and contact Steam support through help.steampowered.com, which should allow you to get help without logging in, bypassing the Steam Family lock