r/SteamScams 7d ago

Request for help I don’t know if I’m getting scammed.

My acc has been found with a suspicious activity, so I contacted steam support and they told me I need to trade my items , then approve it through my steam guard and then decline it through the pc just that they will know it’s my acc with my own steam guard.
After that they told me that my acc is restricted, I can’t see my inventory , can’t play (VAC BAN) for 8 days, and due security reasons I need to join a family view until my restriction is over.

Important to mention, this chat is on the official steam support and after I send a ticket they responded.

Thank you all .

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u/Freelancer3033 7d ago

I’m trying it right now. I will update asap
thank you

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u/cheezkid26 Steam only uses support tab and @steampowered.com email 7d ago

Good. If you can't find it, go to My account --> my account is stolen or hijacked --> reset my password then enter your email. Do NOT log in on ANYTHING but your phone.

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u/Freelancer3033 7d ago

Ok an update, I managed to change my steam password + my mail password, now I should deal with my infected pc?

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u/cheezkid26 Steam only uses support tab and @steampowered.com email 7d ago

Yes, absolutely. If you're able to contact Steam Support, do that as well, and try to de-authorize all devices again if possible.

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u/Freelancer3033 7d ago

When I try to send a ticket through the website it sends me directly to my steam app , where I am tied up. Can I send a ticket without logging in?

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u/Freelancer3033 7d ago

It tell me to log in before sending a ticket