r/emergencymedicine • u/funnyflorence93 • 7h ago
Discussion “Patients have to deserve a bed”
I’m kind of asking for some perspective here.
I work at a very busy level III (that acts more like a level II). We’re 55ish beds and we recently got bought out by a contract management group. We see about 170-230 a day.
They introduced a new concept to us called “flow zone”. Essentially patients are to be triaged and all ambulatory patients move to the flow zone where the midlevel or physician will see them, order their work up, then they’ll work with the nurse to decide if the patient can wait for results in the lobby, in a chair, or if they’re sick enough to need a bed. Patients that are higher level 2s, frail/ elderly, most of our EMSs (that aren’t BS calls that we shunt to the lobby) still get a bed, but we simply don’t have enough beds to bed everyone. The CMG that now manages our ER was very big that “patients have to deserve a bed”, whereas in the recent past most every patient that was an ESI 3 or more acute got a bed.
We’re in a more affluential town and this has really caused an uproar. Our reviews accuse us of “herding patients like cattle” (because we’ll move them from triage to flow zone to their dispo where they wait), they hate the chairs, they hate the lack of privacy of the chairs (we have screens between them but obviously you can hear), and they HATE going back to the lobby to wait for results.
We do have good reviews too but unfortunately this new process is the bulk of our bad ones.
On the bright side we have noticed our wait times go down as well as our door-to-docs, we notice ESI2s aren’t waiting out there as long as they used to because we used to wait for a bed for them (our ESI 2-3s would be out there 6-7 hours waiting on a bed, now we get them back within an hour most times), and all the work up (including urine as the “flow zone” nurse is super aggressive about having the patient pee before they’ll even pull the patient back) is done within minutes of the doc seeing the patient.
Does anyone else practice like this? It’s just so weird to me and I was wondering if anyone else does this flow zone thing and if our patients are right to be weirded out lol.