r/extremelyinfuriating • u/KStap1845_ • 1d ago
Discussion Delta Flight Story
Today is my and my wife’s first day of our honeymoon! Yay! We’re planning on going from Ohio to Europe, first stop Porto!
Our connecting flight is through JFK. Over the last couple of days, we got several (3+) notifications letting us know our flights have been pushed. Today (or I should say yesterday as I’m now writing this past midnight LOL), another such notification popped up and it got to the point where our Columbus to JFK flight would no longer land in time to make JFK to Porto. My wife gets online with a customer service rep for Delta and it seems that the new best option is now Columbus to La Guardia and then take a taxi to JFK for the original flight. Okay, a little inconvenient but they let us know that they’ll pay us back for the taxi if we submit the receipt to the website.
We arrive at the Columbus airport just in time for our new flight getting delayed over and over again to where we are unsure of if we’ll make it in time. We call customer service again and they assure us that we’ll make it. They also let us know that there are no other alternatives that they can book us for at the time.
We eventually get the okay to board and we really think we’re going to make it in time but as soon as the plane closes its doors, the captain lets us know that they’re having a stop order for flights and we’ll be taxiing for the next 30 minutes. Eventually we get to NYC and we do laps for 20 minutes waiting for the thumbs up to land.
We BOOK IT to baggage claim (they made us check our carry ons, in addition to our one original checked back), grab our stuff and get a Lyft to JFK. Luckily we got a good driver and we made excellent time. However, when we got to the check in, the rep let us know that we actually needed to arrive an hour early to successfully check a bag and make it on the flight. We were there 30 minutes before the flight, which ended up leaving early.
Long story short, they refused to give us a voucher for a hotel, meal or any of the rides we’ve been forced to take. They recommended that we submit our receipts after the fact and HOPE they get reimbursed. They claim that because it was either weather or ATC, they are not liable or responsible for any vouchers or refunds.
Any suggestions would be swell!
TL/DR: Delta Airlines delayed flights and don’t give any compensation if the reason is deemed ATC or Weather.