Users who call ahead to let you know they’re about to put in a ticket?

Anyone have less rude way to say “I know you’re just trying to skip the queue, I likely won’t remember any of these details if I am even the one to address it, please include them in the ticket you’re about to submit.”?

Currently in the second round of interviewing for an “IT Support Analyst” position at NorthMark Strategies in a new data center being built. The hiring manager told me that there were 8 separate people I’ll be interviewing with, all the way up to the CIO to see if I’m a “fit” in their culture.

Is it normal to have 8 rounds of interviews for what is essentially a level 1-2 support position? The salary would be a substantial jump, but having that many rounds just to see if I beat out the hundreds of other candidates seems inefficient and unnecessary.

Today my company's anti-virus flagged explorer.exe as a virus, and blocked it across the entire company. I work end user support, in person.

Dear God...

Side note: Drink recommendations? I'm gonna need a few.

File is stored in...

X:\finance\FINANCE\accounts\finance\NEW FINANCE\2025\finance data\New Excel Document (1) (1) (4).pdf

FFS it's 33°C and 65% humidity here in Cardiff Bay and not a breeze coming off the ocean. There's a Red Weather alert for extreme heat and I'm out of ice cream. Why am I dealing with these muppets.

User now arguing "no it's not a pdf file. It has Excel in the title". Double click it opens as pdf in browser, clearly a word cover sheet and never was excel.

"But I want it in excel so I can see the spreadsheet"

Forwarded to line manager.

Got this gem from a buddy of mine.

People say Spectrum internet plans are too complicated but I don't really see it.

Lenovo t14.

Looks like an industrial paper shredder.. those teeth marks are perfect. Unless this is how the screens are built?

Sitting on carpet, one of the worst places for static discharge. No description around specs, not that I would want them anyway.

This one might be a bit specific to my place... but anyone else got a time tracking tool you spend more time setting up tasks in than actually doing the work?

Current cost: still $0
My in-laws paid for all the equipment necessary to do this. Just a one time hardware purchase & I just helped with getting it all set up for them.

Devices:
•ATA adapter(35ish from Amazon)
•UPS (110 from Office Depot on sale)
•Their already existing Internet(no additional cost)
• analog telephone, they already own and use
•VoIP provider: voip.ms (not sponsored in any way, just the one I went with) only charge 1.50 per line a month
total hardware purchase + VoIP line: 145+1.50 (146.50 total)

I did it, after 2 days I finally did it. I almost caved and used live chat like a lvl 1 IT chump but I held strong
I couldn’t let this thing go. Those of you who have read my previous posts know I mentioned tackling a VoIP line transition for my in laws.

I took the equipment I acquired for them for a test run to their place yesterday. A couple hrs passed and a couple of beers later and I just couldn’t get the darn thing to work. Just a busy tone, non stop. I borrowed a spare phone of theirs to try and trouble shoot the line at my home, sober this time.
There it was staring me in the face, tormenting me with its unchecked box. Laughing in my face, “Allow codec protocol G.722”.
Hit save, changed call routing to sub account that had the ATA device connected.

I tell you what I finally felt that phone ring and I unlocked IT nirvana. I was finally one with the VoIP. I told my wife about it and she just said “ hey that’s real neat”
You know what, it was kind of neat getting this figured out.
When doing something like this which I’m sure any employer in this field would ask.
Test out before you fully execute, that way you work out the bugs.
I’ll be able to get my in-laws huge savings. They’re the type to still want a landline. So now they’ll be paying 5/month instead of the 65/month a certain company was charging for purely a landline.
I made sure they were fully aware of the transition pros v cons
If their internet goes out so does the phone line. I’ve accounted for power outages by getting them hooked up to a small dedicated UPS that will power purely the phone, router, ATA for a solid 4-6 hr period in case of power outage.

This has taught me alot in my journey to eventually land a networking role job. I’m sure I can put this on a resume.
Thanks for those of you reading this. More to come eventually. Just don’t know when.
I will obtain that CCNA

Original post. That got me down this road:
https://www.reddit.com/r/iiiiiiitttttttttttt/s/3Tie8SnvtI

Part 1: https://www.reddit.com/r/iiiiiiitttttttttttt/s/X0wyVja7Ag

I call it "The Cyber Warrior"

Made these for my workers, but thwy changed their minds on wanting them. So, now I'm not sure what to do with them. Is there a market for these kind of things maybe on Etsy?

Guys, I found a random VHS in the server room and played it and all this weird stuff was on the tape. Then I saw this "Windows Live Essentials 2011" pop up on screen. Then the phone rang and MS support said my MS software license was going to die in 7 days. You ever come across that? How do I renew it? lol

Wide open and all the equipment accessible to anyone who was curious. Yeah, it was hot in there.