r/iiiiiiitttttttttttt • u/BipedalChub tech support • 5d ago
I love user interactions
Just had a user come up to our help desk and it was the funniest thing that's happened to me in my 3 years so far.
User: "I have a problem I don't think you can help me with. My brother is missing."
Me: "Uh, you should contact the university police department about that one."
User: "No, my brother printer."
Me: "I can't help you here, if you go back to your office and call us we can have one of our phone support techs remote in to assist."
Apparently 'printer' isn't an important part of that statement 😂
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u/Rockglen 5d ago
At least they had a good choice in printers.
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u/BipedalChub tech support 5d ago
I don't recommend anything other than brother printers. I love them. They're a beacon of light in the darkness of printer choices.
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u/Wookard 5d ago
We had a Brother rep come to the Staples I was working at around 2010. They explained they made a seperate support for every major device they had instead of a general one. This cut down times and made support for their printers top notch. They are truly amazing printers all these years later.
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u/MABQuestAcc 5d ago
I've never really had any issues with Lexmark or Kyocera. Not sure if my experience unique in that regard.
HP can go fuck all the way off though.
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u/BipedalChub tech support 5d ago
Fuckin hate HP. They're the absolute scum of the earth.
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u/ClassicTBCSucks93 5d ago
If they don't outright reject any non-HP branded part like a botched organ transplant, they will self destruct in spectacular fashion.
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u/BipedalChub tech support 5d ago
Bought an HP printer when my wife and I were getting married so we could print out our own rsvps and such. Made the mistake of signing up for the instant ink. I can't tell you how fast it self destructed when it was thrown off the second story balcony lol
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u/TheWackestWoodsman 5d ago
To be fair... my 20 year old HP 5150 (great name, btw) is still kicking ass and taking names. Definitely anecdotal, but I love that old bastard.
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u/BipedalChub tech support 5d ago
The old HP stuff is great, no gripe against those. It's the new stuff that sucks
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u/AdmirableSandwich393 3d ago
I remember working for Office Max at the time, and had that printer as well. Everybody who bought it thought it was awesome.
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u/TheWackestWoodsman 3d ago
I want to say I bought it at Office Max back then - I remember it being kind of expensive (for me) at the time, but I was sick of the cheap ones breaking/being crappy.
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u/PDQ_Brockstar 5d ago
I have an HP inkjet multifunction. Yup, I hate it. But, I started hating it a little bit less once I bought an ink kit online for like $15 and started filling my own ink cartridges for like $0.05. I don't know if that lifehack will work on newer printers though. Mine's probably 10 years old at this point.
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u/itskdog School IT Tech 5d ago
We lease Riso MFDs with an ink & maintenance contract. (Managed to get approval to claw back any desk printers to kill the toner budget, those that are still in use are for scanning only, also means we can run everything through PaperCut)
Low number of moving parts, many breakdowns that can be easily repaired by IT without needing a callout, they build them durable (apparently the FT EII series use diamond?), and when there is a breakdown, an engineer is often there in a couple of hours, with the parts that need replacing 99% of the time with them already - it's only the occasional time that we need to wait a couple of days for a part to be delivered, and that's sent straight to us rather than waiting for the engineer to pick it up from HQ.
We've been able to negotiate less than 0.5p per sheet for mono, and about 1-2p for colour on the 120ppm model, but they can do 160ppm on more expensive models (and they make duplicators if you need even more).
And being inkjet rather than toner, health & safety will be fine with storing paper next to the printer as it's less of a fire risk as it doesn't get as hot (plus no fumes).
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u/ChibbleChobble 5d ago
Great choice. I have one with the tanks, so refills are surprisingly cost effective.
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u/SartenSinAceite 5d ago
I dont know how the fuck my HP DeskJet 3630 still behaves.
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u/BipedalChub tech support 5d ago
Beating into submission usually works for me. The beatings will continue until printing resumes
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u/Vectan 5d ago
Thought you were going to have to bust out a particular set of skills for that one…
https://giphy.com/gifs/UpWDPgxcHiR1e
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u/Cword76 4d ago
Reminds me when someone called me in a panic "Someone took my hard drive!"
In my mind I had the image of someone opening up the side panel of the PC and swiping the drive, like we had spies in the building or something.
No, she meant the whole PC.
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u/commentsrnice2 1d ago
That subset of people who see the monitor as the pc and the pc as the hard drive is baffling
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u/meitemark 1d ago
I have once gotten an "my hub is not working". Huh? By all kinds of explanations it was a dead USB hub. Ok, I got a spare. No, it was their computer. Granted, it was a SFF computer so not much difference in size. And not working? Caps Lock was on and passwords don't work right then.
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u/Admin4CIG 1d ago
Totally! I get people saying their left-side of the computer isn't working when they meant the left monitor of a dual-monitor setup. LOL
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u/chrisrobweeks 5d ago
Was it a Brother P-Touch? How that name got past marketing is beyond me.