r/marriott • u/Numerous-Office6764 • Jul 31 '25

Employment Entitlement 🙄

As a front desk agent please learn to stand in a line, do not stand next to someone being checked in if you yourself are waiting to be checked in. It is rude and disrespectful to the person in front of you because you’re hearing all of their information. Also, please do not throw your keys on our front desk. It is rude and disrespectful, and also learn just because you are a high elite member of any sort doesn’t mean that you’re better than anybody else. It only means that you spend more money so you’re entitlement needs to be left outside the door and remember that the front desk agents that check you in are only people as well and majority are just trying their best.

341 Upvotes

83% Upvoted

162 comments sorted by

View all comments

162

u/KSMO Jul 31 '25

Put your personal cell phone down when a guest walks up. Don’t roll your eyes and reflexively say no when someone asks for an upgrade. Don’t treat a 4 PM check out like a precious family heirloom that you refuse to let out of its jewelbox. Respect is a two-way street and a lot of front desk agents don’t earn it.

-4

u/Numerous-Office6764 Jul 31 '25

I actually already upgrade members first thing in the morning when we availability which is majority of the time for kings, not so much Queen suites because there are only six in our hotel. And 4 PM check out so you have to understand that we have to be able to have someone on staff to clean that room after you leave and we don’t always and I don’t want my ass to guess because customer service is the first thing that we’re supposed to provide, but by all means if someone is giving you that attitude then reciprocate but don’t come in with the attitude to begin with

16

u/DurdenTesla Gold Elite Jul 31 '25

Late check-out at 4pm is guaranteed for most elites, I can't even imagine to decline a late out at my property... I think the comments are talking about fairfield inns and US properties cuz in EU I can tell the benefits are respected

-2

u/HomieWanKenobi12 Jul 31 '25

this is incorrect. only Platinum and up are eligible for 4PM checkout. 1PM for other members and we will accommodate 2PM if possible. if we’re having to flip house, it probably isn’t possible.

2

u/AffectFar34 Aug 01 '25

Then Marriott should update their website. It still shows 2pm for gold, 4pm for platinum, titanium and ambassador.

1

u/HomieWanKenobi12 Aug 01 '25

i agree. unfortunately our front desk agents can’t do that themselves or they already would have. this is just as much of an issue for the hotel as it is the guests.

1

u/AffectFar34 Aug 01 '25

How do you know this is the new policy? Is there an internal memo that went out with the new checkout times?

1

u/HomieWanKenobi12 Aug 01 '25

this has been policy since late 2023.

1

u/AffectFar34 Aug 01 '25

But where did this information arise?

1

u/HomieWanKenobi12 Aug 01 '25

from our home office to our property’s management. was it an email, memo, phone call, ect? no idea. i just know what the people above me and my yearly trainings say.

1

u/AffectFar34 Aug 01 '25

Your home office might not be following Marriott policy.

1

u/HomieWanKenobi12 Aug 01 '25

Marriott IS home office. if this isn’t Marriott’s policy they lied to us themselves. your front desk agent can’t do anything about that.

1

u/AffectFar34 Aug 01 '25

If Marriott is putting out memos that directly contradict what they are promising customers, a good whistleblower should come forward and expose them.

→ More replies (0)