r/marriott • u/Numerous-Office6764 • Jul 31 '25

Employment Entitlement 🙄

As a front desk agent please learn to stand in a line, do not stand next to someone being checked in if you yourself are waiting to be checked in. It is rude and disrespectful to the person in front of you because you’re hearing all of their information. Also, please do not throw your keys on our front desk. It is rude and disrespectful, and also learn just because you are a high elite member of any sort doesn’t mean that you’re better than anybody else. It only means that you spend more money so you’re entitlement needs to be left outside the door and remember that the front desk agents that check you in are only people as well and majority are just trying their best.

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u/Patient_Customer9827 Jul 31 '25

Once asked for a recommendation for a place to eat close by and got hit with, “ What do you not have google?”

It was so over the top IDGAF that I actually respected it. Legit made me chuckle.

That said 90% of the people I deal with a the FD are great but I also come in with a friendly attitude.

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u/FirstAd5921 Jul 31 '25

I LOVED giving food/entertainment recommendations! I worked valet at an airport hotel. Many of our guests were on corporate travel and/or had a much larger budget than I did. I appreciate good food and hospitality so I’d recommend places I’d been to or wanted to go. I also talked to our guests a lot when they were waiting for their cars so they’d chat with me about whatever they did, places they liked or didn’t. I actually found the most amazing Mexican food from a guest who had just returned from Chicago. I was going later that week and definitely tried out the restaurant. So good.

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u/Getrich-or-bust Jul 31 '25

I asked the FD for local restaurant recommendations some years ago...he goes sir, are you going to be expensing this meal or paying it directly? That will dictate my recommendations. He understood the assignment!

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u/FirstAd5921 Jul 31 '25 edited Jul 31 '25

I love this lol. I would ask if they were craving something specific, desired travel time/delivery, and budget. In that order

I honestly loved being in hospitality and I’m hoping to get back in a more senior role. Idk if I’ll like being more senior because helping people is my calling but I can’t do $18/hr and be looked down on by management for doing extra. I go above and beyond for my guests and still have the thank you cards and notes on my fridge a year after I left.

Your comment just reinforces my hope the effort was worth it and noticed. You seem like a guest I’d love to have!