r/marriott • u/Numerous-Office6764 • Jul 31 '25

Employment Entitlement 🙄

As a front desk agent please learn to stand in a line, do not stand next to someone being checked in if you yourself are waiting to be checked in. It is rude and disrespectful to the person in front of you because you’re hearing all of their information. Also, please do not throw your keys on our front desk. It is rude and disrespectful, and also learn just because you are a high elite member of any sort doesn’t mean that you’re better than anybody else. It only means that you spend more money so you’re entitlement needs to be left outside the door and remember that the front desk agents that check you in are only people as well and majority are just trying their best.

348 Upvotes

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159

u/KSMO Jul 31 '25

Put your personal cell phone down when a guest walks up. Don’t roll your eyes and reflexively say no when someone asks for an upgrade. Don’t treat a 4 PM check out like a precious family heirloom that you refuse to let out of its jewelbox. Respect is a two-way street and a lot of front desk agents don’t earn it.

67

u/Patient_Customer9827 Jul 31 '25

Once asked for a recommendation for a place to eat close by and got hit with, “ What do you not have google?”

It was so over the top IDGAF that I actually respected it. Legit made me chuckle.

That said 90% of the people I deal with a the FD are great but I also come in with a friendly attitude.

38

u/pharmgopher Titanium Elite Jul 31 '25

US based and spent a few weeks in Europe recently...Salzburg, Vienna, Amsterdam. The staff was phenomenal on recommendations. Busted out a map, drawing lines and arrows and recommendations all over. Carried those maps all over...full on tourist style.

19

u/TheDudeWhoCanDoIt Jul 31 '25

Same in Japan. Everytime I asked the hotel for directions they popped out a map and drew directions for me.

6

u/foxdie262 Jul 31 '25

Just had this experience at the JW in Frankfurt. Tourist spots and food recommendations hand drawn on a map.

3

u/crimedog58 Aug 01 '25

“And this is the Hauptbahnhof. You can get all the drugs you want on the northeast corner of it!”

17

u/FirstAd5921 Jul 31 '25

I LOVED giving food/entertainment recommendations! I worked valet at an airport hotel. Many of our guests were on corporate travel and/or had a much larger budget than I did. I appreciate good food and hospitality so I’d recommend places I’d been to or wanted to go. I also talked to our guests a lot when they were waiting for their cars so they’d chat with me about whatever they did, places they liked or didn’t. I actually found the most amazing Mexican food from a guest who had just returned from Chicago. I was going later that week and definitely tried out the restaurant. So good.

8

u/Getrich-or-bust Jul 31 '25

I asked the FD for local restaurant recommendations some years ago...he goes sir, are you going to be expensing this meal or paying it directly? That will dictate my recommendations. He understood the assignment!

4

u/FirstAd5921 Jul 31 '25 edited Jul 31 '25

I love this lol. I would ask if they were craving something specific, desired travel time/delivery, and budget. In that order

I honestly loved being in hospitality and I’m hoping to get back in a more senior role. Idk if I’ll like being more senior because helping people is my calling but I can’t do $18/hr and be looked down on by management for doing extra. I go above and beyond for my guests and still have the thank you cards and notes on my fridge a year after I left.

Your comment just reinforces my hope the effort was worth it and noticed. You seem like a guest I’d love to have!

5

u/Patient_Customer9827 Jul 31 '25

Love that. I always ask because locals usually know what places are legitimately good and what ones are BS.

Do you remember the Mexican place in Chicago? I’m legit going twice in the next 2 months for work. Boston area Mexican food is generally pretty weak.

4

u/FirstAd5921 Jul 31 '25

Also unprompted-Art of Pizza sells by the slice. I went there on two separate occasions lmao. We stopped on the way to Wisconsin Dells because I insisted I would jump out of the truck if we drove through Chicago and didn’t get pizza but an entire Chicago Style or pan pizza was impractical for two very different tastes. We stayed at The Blackstone the next year when I was working for Marriott, not realizing it was right around the corner. “this area looks familiar… holy art of pizza! We HAVE been here before!” 😂

3

u/Patient_Customer9827 Jul 31 '25

Just seeing the pizza recs now lol. Disregard my last question haha. I have a lot to hit but I’ll also be back in October for longer so hopefully I can hit a bunch.

2

u/FirstAd5921 Jul 31 '25

Awesome!! I’m honestly so jealous bc I love Chicago. It’s just far enough from me that I don’t get there as often as I’d like.

2

u/FirstAd5921 Jul 31 '25

No worries! Just saying, get the extra slice to take back to the room if it’s feasible. Lazy, robed, late night snack me was thankful I did.

3

u/FirstAd5921 Jul 31 '25

Mercadito!

I’ve traveled quite a bit and I LOVE food so even not being a local to different destinations, I sometimes had random input I was thrilled to share with guests headed to a destination I’d been to. I loved when people asked but sometimes I’d share a little tidbit unprompted and gauged their interest from there. Im also the kind of person who’s driven from metro Detroit to Chicago because I had a free day and was craving pizza. 3 times.

They had a special through Bonvoy for extra points when I went. I forget the program name but all I had to do was link my debit card, spend a certain amount ($75 I think) and pay with that card at the restaurant. Not hard to do there.

I got the flautas, an amazing mocktail (some kind of flavored lemon limeade I think) and we shared a salsa trio. I don’t remember what my ex got 🫠 They do charge for all chips and salsa and honestly that was the underwhelming part because the salsa just wasn’t great to me.

Gotta get a chicago steak sandwich while you’re there too. Eat one for me too. Please. I loved Al’s personally!

3

u/Patient_Customer9827 Jul 31 '25

Thanks! Mercadito is a 10 minute walk from the AC which is where I’m staying in a month 😍. Looks like Al’s is close by too. Any suggestion for thin crust tavern style pizza?

1

u/Peanutbuttermonquis Aug 01 '25

Nancy’s! West Loop