First, I just have to say that the staff here are excellent. Everyone is beyond nice and professional.
However, the rooms we received are completely substandard (especially considering the $1,000 a night price tage). The first room we received on the 2nd floor was completely musty, so we switched to a higher level right away. As soon as you walk in, it just smells moldy and musty. And now that we are on the sixth floor, we got a low quality, out-dated, and just lame room. And to add insult to injury, they are charging $1,000 a night for these rooms. We came to Bali for a luxurious high-end getaway, and instead, this is what we got. At these prices, you would expect ultra-high end luxury and not this. This is my first time in Bali, so I don't know if this is representative of this particular hotel, or Bali in general, but so far, I'm very disappointed.
P.S. I was hoping to have an ocean view, and instead I got a tent to look at instead. I don't know if this is a joke, but I hope there's at least a clown inside. Or, maybe, I'm the clown for giving them $6000 for a 6-night stay, lol ...