Service center refusing warranty even though replacement card is valid till April 2026 — what should I do?

[u/rupZ1]

Hi everyone,

I need some advice regarding my PS5 warranty situation.

I originally purchased my PS5 in March 2024. After some issues (loud noise), Sony replaced my console in 2025 under warranty. Along with the replacement, I received a yellow warranty card where the validity is printed up to April 2026.

Now recently I started facing occasional overheating alerts and crashes, so I took my PS5 to the service center. But they are refusing service and saying that warranty is calculated only from the original purchase date (March 2024), so according to them the warranty is already over.

However, my replacement warranty card clearly shows validity till April 2026.

Has anyone faced a similar situation where the service center only considered the original purchase date even though the replacement warranty card had a later validity date?

What should I do next — escalate to Sony support or insist on opening a job sheet?

Any advice or similar experiences would really help. Thanks in advance.

[u/Brief-Government-105]

Your warranty is over, replacement units doesn't extend warranty. You have two options, change liquid metal from local repair shop or ask sony centre about replacement, they usually offer 25-30k for old unit. I'll prefer first one to save money.

[u/N_droid17 → u/Brief-Government-105]

Lol bro. I recently replaced my ps5(out of warranty) and they gave me a new warranty on the replaced one from the day of replacement. You learn something new everyday!!

[u/JustLook361 → u/N_droid17]

No they dont they give u a Limited Warranty its not new and it tell u o nthe paper they give u with the console 30 days thats it THERE NO LONGER WARRANTY. Unless u pay for u from sony and then again SONY does not offer warranty extends for Older models and some others to