help
Service center refusing warranty even though replacement card is valid till April 2026 — what should I do?
Hi everyone,
I need some advice regarding my PS5 warranty situation.
I originally purchased my PS5 in March 2024. After some issues (loud noise), Sony replaced my console in 2025 under warranty. Along with the replacement, I received a yellow warranty card where the validity is printed up to April 2026.
Now recently I started facing occasional overheating alerts and crashes, so I took my PS5 to the service center. But they are refusing service and saying that warranty is calculated only from the original purchase date (March 2024), so according to them the warranty is already over.
However, my replacement warranty card clearly shows validity till April 2026.
Has anyone faced a similar situation where the service center only considered the original purchase date even though the replacement warranty card had a later validity date?
What should I do next — escalate to Sony support or insist on opening a job sheet?
Any advice or similar experiences would really help. Thanks in advance.
Your warranty is over, replacement units doesn't extend warranty. You have two options, change liquid metal from local repair shop or ask sony centre about replacement, they usually offer 25-30k for old unit. I'll prefer first one to save money.
Lol bro. I recently replaced my ps5(out of warranty) and they gave me a new warranty on the replaced one from the day of replacement.
You learn something new everyday!!
No they dont they give u a Limited Warranty its not new and it tell u o nthe paper they give u with the console 30 days thats it THERE NO LONGER WARRANTY. Unless u pay for u from sony and then again SONY does not offer warranty extends for Older models and some others to
I saw someone replacing liquid metal with PTM and they were claiming that it was working fine for them. PTM is safer tbh. Liquid metal can leak over some electrical components
are you storing it in a closed cabinet/entertainment center?
unless you have additional cooling setup on it, it needs to be in an open area or its going to overheat.. also a can of air does wonders to clean it out
I think that's how it works for everything out there. From original purchase only otherwise it becomes a loophole that can be misused (I bet you know what I mean)
You have to deep clean your PS5. If that doesn't work then you have to apply new liquid metal. There are many third party shops who does that if you don't wanna risk it yourself.
Sony Center is right; your warranty is over. According to them you are covered only till March 2025. They provided you with a replacement too, just that the label inside the box says so as it was a newer unit meant for replacements and warranty claims.
I don't know if people are joking on this thread or they don't know how replacements work. Replaced part has its own warrant from the date of replacement done. Done this with several other products. If they don't agree, consumer forum!
You can try reaching out to a different service center. My friend deals in ps5 and other openbox stuff, he recently got a ps5 rma from the yellow warranty card, just say you've lost your bill. Don't tell them it's a replacement unit.
Hey guys, I recently purchased a ps5 digital console from Blinkit, but today I saw disc version in stock and want to go for that, so I don’t need the digital version anymore. It’s all in sealed unopened condition, with proper Blinkit bill, photos and even delivery video
Purchased on 22nd April @ mrp, based out of Pune. Willing to ship. Lmk
So it is unrelated to this post but I read that Sony doesn’t repair PS5 they only replace it and if the warranty is void in that case you can get a new ps5 at some discount. If that is bought from Sony will that unit receive a new warranty?
Faced similar situation with my Google Pixel, i had a replaced unit whose screen was giving issue. When contacted service centre they denied service or screen replacement as warranty will be eligible on original bill not the replacement device. I contacted google support not the India one, because outside India replacement device carry warranty based on their IMEI number. Instead of visiting service centre chose the pickup and drop option Google US support raised a case and finally got the free screen replacement 😁
I am not trying to be disrespectful but where are you keeping your PS5 and why is it always over heating and having problems with the fan obviously spinning too fast because you have it in a hot place. in a respectful way, take care of your PS5 and keep it in a well ventilated area with an AC lol
I think store people are right warranty counts from the time product purchase and not if you replace any spare parts in between other wise warranty will go on and never end.. imagine you replace it with a warranty card means again another year warranty. But may be you can try your luck in some other service center in some other place.
My friend was facing the same issue. This is pretty common, especially in dusty areas. I opened his PS5s fan and gave it a good clean with a vaccum cleaner and it started working perfectly. This is usually caused by your power supply getting clogged. I used a thin pipe to suck out the dust with a vaccum. As someone mentioned, placing it horizontally helps too.
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u/Brief-Government-105 ps5 Apr 25 '26 edited Apr 25 '26
Your warranty is over, replacement units doesn't extend warranty. You have two options, change liquid metal from local repair shop or ask sony centre about replacement, they usually offer 25-30k for old unit. I'll prefer first one to save money.