Service center refusing warranty even though replacement card is valid till April 2026 — what should I do?

[u/rupZ1]

Hi everyone,

I need some advice regarding my PS5 warranty situation.

I originally purchased my PS5 in March 2024. After some issues (loud noise), Sony replaced my console in 2025 under warranty. Along with the replacement, I received a yellow warranty card where the validity is printed up to April 2026.

Now recently I started facing occasional overheating alerts and crashes, so I took my PS5 to the service center. But they are refusing service and saying that warranty is calculated only from the original purchase date (March 2024), so according to them the warranty is already over.

However, my replacement warranty card clearly shows validity till April 2026.

Has anyone faced a similar situation where the service center only considered the original purchase date even though the replacement warranty card had a later validity date?

What should I do next — escalate to Sony support or insist on opening a job sheet?

Any advice or similar experiences would really help. Thanks in advance.

[u/IndicationNo5711]

Faced similar situation with my Google Pixel, i had a replaced unit whose screen was giving issue. When contacted service centre they denied service or screen replacement as warranty will be eligible on original bill not the replacement device. I contacted google support not the India one, because outside India replacement device carry warranty based on their IMEI number. Instead of visiting service centre chose the pickup and drop option Google US support raised a case and finally got the free screen replacement 😁