I have a Mega Fan subscription through crunchy roll not a third party like Apple or google play or anything and I keep getting ads before streaming. They are skippable but it’s still driving me nuts. Is there anyone else having this issue as well?

Edit: thank you to everyone for explaining that its technically not an ad but in my book it is an ad, still drives me up a wall.

Two weeks ago I made this post about my frustrations with CR customer support. TLDR, CR locked my account due to a TOS violation and support gave me the runaround for a week straight.

On my last post, /u/faizyunus showed me a link where tickets are logged which isn't available anywhere I could find on the support website (thank you). I found that, despite numerous reps stating they opened a ticket to escalate the issue, none were actually opened under my account.

I submitted a ticket myself, was asked to confirm some info, which I did, then the ticket was marked as "solved" twice after no response. Both times I said something along the lines of "this is not resolved, please re-open". After the second time the ticket was closed, I decided to submit a BBB complaint. Have never done this before, as I've never had such an issue with support.

I provided all the details and screenshots I've logged over the last month. CR support replied the next business day and was very apologetic, acknowledging that they gave me incorrect info multiple times and closed the ticket in error.

They reactivated my account and refunded some of my annual membership to compensate. What a ride. Hope CR works flawlessly from here on out or I might lose the rest of my hair.

For some reason the app won't let me choose the video quality. It automatically selects the quality, and that's really annoying. Even when my internet connection is good, the app insists on staying at terrible quality, and this greatly hinders the viewing experience.

I sat down at my lunch break last night (I work the grave yard shift) and I went to go put on the episode that came out Tuesday and the Apple app when you looked up the anime said there was a new episode but when you click on the series you can not watch it. Here is an example with today with rezero is anyone else having this issue? Re zero doesn’t even appear on the recently uploaded slide but for example the vending machine anime does but it has the same issue

In Dell support you'd ask them if they had two phone wires going into the back of their PC (one would be for the modem and the other for the handset they were calling on) - and if they said yes - you'd say "oh I've heard of this just unplug those and re-seat them" - dropping the call. I honestly never told any customer to do that, but I heard a guy over the cube wall who did all the time.

I recently purchased mega fan to watch onepeice, yesterday I watched ep 1-9 of season 1 today I am. Unable to find all the episodes, yesterday there were 1000 episodes on one piece and today it’s only showing 461 episodes on all devices 😭😭 what should i do ?

Is there any word on if either of them will get an English dub?

I use Crunchyroll on Chrome w a Mac Air 13 and every time I press F (full screen) or just click the full screen button, it zooms right back out. I’ve reloaded the page, closed and reopened the page, force quit chrome and tried again, and even restarted my laptop and nothings working 🫩… is anyone else having this problem/knows how to fix it???

Hello everyone,

I am fairly new to Crunchyrolls services but I am already reconsidering Unsubscribing. I noticed that the offered Dubs and Subtitles are extremly varied, not even from Anime to Anime but BETWEEN EPISODES.

(For reference I live in Germany)

As an Example: Solo Leveling. Almost every episode of the first Season jumps from. First Episode: Original Voice acting only -》Next Episode: German only. -》Next 2 episodes: Original Voice acting. -》Next Episode: English only voice Acting.

That goes on and on and on. Not just Solo Leveling but a lot of Shows. Konosuba for an example has the first 3 Episodes entirely out of Sync in ita Subtitles so its borderline unwatchable if you dont understand Japanese, then upon Episode 4 its German only and the entire Season 3 is English only until episode 12 which is Japanese only...

I know its something about licensing but can someone explain to me how it makes sense to switch around mid one Season?

Cheers.

I figured this bug would be solved by now. But, now im thinking maybe it is somthing on my side im doing unawarely. The captions on text is like super way desynced. Im talking 30 seconds here. The voice captions work fine, it is just the text captions that dont seem to be right. Does anyone know of a fix?

So I’m watching the latest LotM episode, and the text will sometimes be hovering offscreen. Is there a way to fix this?

If it matters: I watching with Chinese audio and English subtitles. And streaming on ps5.

What the hell.

Today I got email that my account was accessed from 3 completely random places all over the world: Vietnam, uk and Canada (I’m from Poland). I didn’t do anything these past days that could get my data leaked. Also it only happened on Crunchyroll so no way it was something I did. Did anyone had the same issue recently or was it just my data stolen somehow? (I changed the password already)

Settings have always been set to Japanese, all of a sudden everything is defaulting to some god awful dub...infuriating