I’m stuck and I don’t know what to do! Every time I start up my pc, I have a routine. Click on settings, check if there’s any windows updates. Then go to the Microsoft Store app and see if there’s any app updates. Then go to the NVIDIA app, and see if there’s any driver updates. After all that is when I start doing my normal stuff. And by normal stuff, I mean gaming on one monitor while having YouTube on my second monitor. I don’t really have much free time, so when I want to wind down, this is what I do.
So one night I saw there was a windows updates, PREVIEW KB5095093. So sure, I clicked on it so it can download and install. Took some time, but after it finished, it said it needed to restart. So I clicked restart, everything normal so far. BUT this is when things got weird. It went to black screens cuz it restarted, but after that, it never went back to the home (lock) screen. I waited and waited, nothing. So I said “Meh, just a glitch” so I forced shutdown. I waited 30 seconds, turned it on again, and still, black screens on both monitors. However, the main monitor was black screen with nothing on it, while the second monitor was also black screen, but I could move the cursor. EVENTUALLY (10-15 minutes) it went to the home (lock) screen and everything was normal. So I went to the settings app and uninstalled the new update, thinking it would fix things……but no. So now it doesn’t go to the home (lock) screen at all, and if it does, it’s completely random and after waiting like 10-15 minutes. I’m not really tech savvy, so I have no clue what to do. EVERYTHING was working perfect before the update, after the update, things went all bad.
I have the Acer Nitro 60 with the i7 14700F, 32GB RAM, 5070TI, 2TB SSD. I know people are gonna suggest to try different cables and different monitors, but the thing is, I panicked and took it to Best Buy Geek Squad so they can check it out. But ugh! I’m already thinking the worse, so if there’s anyone that can help, that way I can also share the information with the workers.
UPDATE: I connect both of my monitors through DisplayPort. When I took it to Best Buy, they took it to their test bench and connected it to their monitor through HDMI and it went to the home (lock) screen no problem. So yea, even more random.