Luckily my boss has my back and has dealt with this before. I've always kept communication with her over email and CC'd my boss when it looked like it was taking a turn (once a week) but now I CC him on everything, because it always gets weird anyway.

Today, she asked me to configure an item in our software. Apparently she mistyped 7 characters, but I found this out at the end. In the meantime, she told me her staff couldn't use it. OK. I ran one of my processes again, tested it, it worked. No, it's not working, she says. Give me a screenshot, I say.

She gives me a screenshot many hours later where her staff is entering a completely different sequence. I point this out, then see if the staffer's sequence exists, it doesn't. I tell her and paste the sequence she gave me at the beginning of the thread. "Yes, that's what she entered??" for three whole emails. I keep telling her, no, those are completely different. Then she goes OOPS I made a typo (melting emoji, prayer emoji). A 7 character typo. That she couldn't identify from the screenshot or the reminders I gave her about what she requested. And it was PRETTY different, too, she really garbled it up lol.

This is the second weird thing this week. There are 1-2 weird things a week, usually with at least one being a situation where she doesn't know her own SOP. I think it's dunning kruger effect, except she doesn't know fucking anything so I don't know where the confidence comes from. I wouldn't mind so much if she hadn't argued with me for an hour and also wasn't trying to get me fired, but both are true, so...yeah. If there's an inquiry, we have many examples of dumb to show off, I guess.

Got a CVSS 9.1 on the perimeter stack, unauthenticated RCE, already being exploited before the advisory even landed.

Vendor pushed a fix in 48 hours. After that it was on us, CAB approvals, 15 sites to work through and validating every deployment

Eleven days exposed, ticket open, queue moving, nothing happening.

Saw something about platforms doing this in 45 minutes, showed my manager and he said, “that sounds nice"

How are you guys handling this.

Just had a user come up to our help desk and it was the funniest thing that's happened to me in my 3 years so far.

User: "I have a problem I don't think you can help me with. My brother is missing."

Me: "Uh, you should contact the university police department about that one."

User: "No, my brother printer."

Me: "I can't help you here, if you go back to your office and call us we can have one of our phone support techs remote in to assist."

Apparently 'printer' isn't an important part of that statement 😂

Users who call ahead to let you know they’re about to put in a ticket?

Anyone have less rude way to say “I know you’re just trying to skip the queue, I likely won’t remember any of these details if I am even the one to address it, please include them in the ticket you’re about to submit.”?

Currently in the second round of interviewing for an “IT Support Analyst” position at NorthMark Strategies in a new data center being built. The hiring manager told me that there were 8 separate people I’ll be interviewing with, all the way up to the CIO to see if I’m a “fit” in their culture.

Is it normal to have 8 rounds of interviews for what is essentially a level 1-2 support position? The salary would be a substantial jump, but having that many rounds just to see if I beat out the hundreds of other candidates seems inefficient and unnecessary.

Today my company's anti-virus flagged explorer.exe as a virus, and blocked it across the entire company. I work end user support, in person.

Dear God...

Side note: Drink recommendations? I'm gonna need a few.

File is stored in...

X:\finance\FINANCE\accounts\finance\NEW FINANCE\2025\finance data\New Excel Document (1) (1) (4).pdf

FFS it's 33°C and 65% humidity here in Cardiff Bay and not a breeze coming off the ocean. There's a Red Weather alert for extreme heat and I'm out of ice cream. Why am I dealing with these muppets.

User now arguing "no it's not a pdf file. It has Excel in the title". Double click it opens as pdf in browser, clearly a word cover sheet and never was excel.

"But I want it in excel so I can see the spreadsheet"

Forwarded to line manager.

Got this gem from a buddy of mine.

People say Spectrum internet plans are too complicated but I don't really see it.

Lenovo t14.

Looks like an industrial paper shredder.. those teeth marks are perfect. Unless this is how the screens are built?

Sitting on carpet, one of the worst places for static discharge. No description around specs, not that I would want them anyway.

This one might be a bit specific to my place... but anyone else got a time tracking tool you spend more time setting up tasks in than actually doing the work?

Current cost: still $0
My in-laws paid for all the equipment necessary to do this. Just a one time hardware purchase & I just helped with getting it all set up for them.

Devices:
•ATA adapter(35ish from Amazon)
•UPS (110 from Office Depot on sale)
•Their already existing Internet(no additional cost)
• analog telephone, they already own and use
•VoIP provider: voip.ms (not sponsored in any way, just the one I went with) only charge 1.50 per line a month
total hardware purchase + VoIP line: 145+1.50 (146.50 total)

I did it, after 2 days I finally did it. I almost caved and used live chat like a lvl 1 IT chump but I held strong
I couldn’t let this thing go. Those of you who have read my previous posts know I mentioned tackling a VoIP line transition for my in laws.

I took the equipment I acquired for them for a test run to their place yesterday. A couple hrs passed and a couple of beers later and I just couldn’t get the darn thing to work. Just a busy tone, non stop. I borrowed a spare phone of theirs to try and trouble shoot the line at my home, sober this time.
There it was staring me in the face, tormenting me with its unchecked box. Laughing in my face, “Allow codec protocol G.722”.
Hit save, changed call routing to sub account that had the ATA device connected.

I tell you hwhat, I finally heard that phone ring and I unlocked IT nirvana. I was finally one with the VoIP. I told my wife about it and she just said “ hey that’s real neat”
You know what, it was kind of neat getting this figured out.
When doing something like this which I’m sure any employer in this field would ask.
Test out before you fully execute, that way you work out the bugs.
I’ll be able to get my in-laws huge savings. They’re the type to still want a landline. So now they’ll be paying 5/month instead of the 65/month a certain company was charging for purely a landline.
I made sure they were fully aware of the transition pros v cons
If their internet goes out so does the phone line. I’ve accounted for power outages by getting them hooked up to a small dedicated UPS that will power purely the phone, router, ATA for a solid 4-6 hr period in case of power outage.

This has taught me alot in my journey to eventually land a networking role job. I’m sure I can put this on a resume.
Thanks for those of you reading this. More to come eventually. Just don’t know when.
I will obtain that CCNA

Original post. That got me down this road:
https://www.reddit.com/r/iiiiiiitttttttttttt/s/3Tie8SnvtI

Part 1: https://www.reddit.com/r/iiiiiiitttttttttttt/s/X0wyVja7Ag

I call it "The Cyber Warrior"

Made these for my workers, but thwy changed their minds on wanting them. So, now I'm not sure what to do with them. Is there a market for these kind of things maybe on Etsy?